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Privacy Policies

POLICIES

Cancellation Policy

All  eyelash extension or makeup appointments must be cancelled within 24 hours prior to appointment time to avoid penalty. Each client is allowed ONE time in which they can cancel their appointment after 24 hours prior to appointment and not be charged the deposit/booking fee. Once this one time "freebie" has been used, any subsequent cancellation made after the deadline will result in forfeiture of the clients deposit REGARDLESS of the reason for cancellation.

Patch Test

I.C.U. Lash Lounge requires each client to have a patch test done prior to having  eyelash extensions applied to ensure the client has no allergy or intolerance to products used during application. This ensures that all of our clients have a pleasant experience. We recommend that each client have their patch test done at least 24 hours prior to their appointment time as most allergies will appear during this time frame. We understand that your time is valuable and you may not wish to come a separate day and have your patch test done so you may elect to have your patch test done on the date of service. However, if the client chooses to do their patch test on date of service the first 20 minutes of their service time will be dedicated to completing the patch test and will be counted towards total treatment time. A patch test is required for all new clients and any time new products are used on a particular client. Please notify your lash tech if you are taking any medications or have any known allergies to medications, foods or environmental toxins.

LATE POLICY

 

Clients will receive a 15 minute grace period for late arrivals. All services will be completed in the

remaining appointment time. After 15 minutes your appointment will be cancelled and you will be

 

charged for the full time of the appointment.

Two day guarantee

typically clients lose 1-5 lashes per day naturally. If you lose an abnormal amount of lashes within 2 days we will fill in the gap for free. You must contact I.C.U. Lash Lounge WITHIN 2 DAYS for guarantee to apply. This does not cover lashes lost to improper care. Please see Aftercare page for guidelines on proper care of lash extensions.